Refund Policy

At Ravlors, we want our customers to have a positive shopping experience. This Refund Policy explains the circumstances under which refunds may be requested and how approved refunds are processed.

1. Refund Eligibility

A refund may be requested in circumstances including:

• The wrong product was received.

• The product arrived damaged.

• The product arrived defective.

• The product is materially different from the product ordered.

• An order was canceled by Ravlors before shipment.

• Another circumstance qualifies under our Return Policy.

Refund requests are subject to review and approval.

2. Refund Request

To request a refund, customers should contact Ravlors with the following information:

• Order number

• Name associated with the order

• Email address used to place the order

• Description of the issue

• Photographs or videos of the product, when requested

• Any additional information reasonably required to review the request

Providing complete information may help us process your request more efficiently.

3. Damaged Products

If a product arrives damaged, please notify us as soon as reasonably possible after delivery.

We may request photographs of:

• The product;

• The product packaging;

• The shipping package; and

• Any visible damage.

This information may be required to evaluate the claim and determine whether a refund, replacement, or other resolution is appropriate.

4. Defective Products

If you believe a product is defective, please contact us with details regarding the issue.

We may request photographs, videos, or additional information to determine whether the product qualifies for a refund or replacement.

Products damaged as a result of misuse, improper handling, unauthorized modification, or normal wear and tear may not qualify for a refund.

5. Incorrect Products

If you receive a product that differs from the product you ordered, please contact us before returning the item.

After reviewing the order, we may offer a replacement, refund, or another appropriate resolution.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to our Return Policy.

7. Refund Approval

All refund requests are subject to review.

If a refund is approved, the applicable amount will generally be issued to the original payment method used for the purchase.

The amount of any approved refund may depend on the circumstances of the order and the applicable policies.

8. Refund Processing Time

Once a refund has been approved and processed by Ravlors, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Ravlors does not control the processing time of third-party financial institutions or payment providers.

9. Non-Refundable Circumstances

A refund may not be available when:

• The product has been damaged due to misuse or improper handling.

• The product has been altered or modified after delivery.

• The product has been damaged through unauthorized use.

• The issue results from normal wear and tear.

• The customer provided an incorrect or incomplete shipping address.

• The customer refuses delivery without an applicable reason.

• The return or refund request does not meet the requirements of our applicable policies.

• The request is otherwise excluded by applicable law or policy.

10. Return Requirement

In certain circumstances, customers may be required to return the product before a refund can be issued.

Please do not send a product back without first receiving return instructions or authorization where required.

Returned products may be inspected before a refund is approved.

11. Refunds for Returned Products

If a return is approved, the returned product must meet the applicable requirements outlined in our Return Policy.

Once the returned product has been received and inspected, we will determine whether the refund qualifies under the applicable policy.

12. Shipping Charges

Shipping charges, where applicable, may be non-refundable unless the refund is related to an error, defective product, damaged product, incorrect product, or another circumstance for which a refund of shipping charges is appropriate.

13. Promotional Purchases

Refunds for purchases made using promotional discounts, coupons, or special offers may be subject to the terms applicable to the relevant promotion.

Any refund amount may be adjusted to account for discounts or promotional pricing.

14. Fraudulent or Unauthorized Transactions

Ravlors reserves the right to cancel or refund transactions that we reasonably believe involve fraud, unauthorized payment activity, abuse of payment methods, or other suspicious activity.

Additional verification may be required before a refund is processed.

15. Compliance With Applicable Law

Nothing in this Refund Policy is intended to limit or exclude any consumer rights or protections that cannot legally be waived or excluded under applicable law.

16. Policy Changes

Ravlors reserves the right to modify or update this Refund Policy from time to time.

Any changes will become effective when the revised policy is posted on Ravlors.com.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.