Shipping Policy

Ravlors ("Ravlors," "we," "us," or "our") is committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains how orders placed through Ravlors.com are processed, shipped, and delivered.

By placing an order through our Site, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Orders are generally processed within 1–3 business days. Processing times may vary depending on product availability, order volume, holidays, weekends, payment verification, or other circumstances.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Once your order has been processed and shipped, you will receive shipping information when tracking is available.

2. Shipping Methods

We offer shipping options based on the destination, product availability, package size, and carrier service availability.

Available shipping options and applicable charges, if any, will be displayed during checkout.

Shipping services may include standard or other available delivery methods depending on the customer's location.

3. Free Shipping

Ravlors currently offers free standard shipping on eligible orders as advertised on our website.

Free shipping applies only where the offer is displayed and available at checkout.

Free shipping does not include expedited shipping unless specifically stated.

4. Estimated Delivery Time

After an order has been processed, estimated delivery times may vary depending on the shipping destination and carrier.

Estimated delivery times are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur due to:

Severe weather
Carrier delays
Holidays
High shipping volume
Incorrect or incomplete addresses
Customs or regulatory processing
Transportation disruptions
Other circumstances beyond our reasonable control

A delay in delivery does not automatically qualify an order for a refund or cancellation.

5. Shipping Confirmation and Tracking

When tracking information is available, it may be provided to the customer after the order has been shipped.

Customers can use the tracking information provided by the carrier to monitor the status and progress of their shipment.

Tracking information may take some time to become active after an order has been shipped.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Please carefully review your shipping information before submitting your order.

Ravlors is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be reshipped.

7. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate address-change requests before the order has been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

8. Lost or Missing Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please first check:

Your mailbox or usual delivery location;
With household members;
With neighbors;
With your building management, if applicable; and
With the shipping carrier.

If you are still unable to locate the package, please contact us so we can assist with the matter and, where appropriate, work with the shipping carrier to investigate the shipment.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product as soon as possible.

We may request photographs or other information to evaluate the damage and determine the appropriate resolution.

If the product itself is damaged or defective upon arrival, please contact us in accordance with our Refund and Return Policies.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your shipment, please contact us as soon as possible.

Please provide your order number and relevant details so that we can review the order and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate solution.

11. International Shipping

If international shipping is available for a particular product, delivery times and shipping requirements may vary by destination.

International customers are responsible for complying with all applicable laws, regulations, import requirements, and restrictions in their destination country.

Customs duties, taxes, brokerage fees, import charges, or other government fees may apply to international shipments and, where applicable, are the responsibility of the customer.

Ravlors is not responsible for delays caused by customs, import authorities, or other government agencies.

12. Shipping Restrictions

Certain products may be subject to federal, state, local, carrier, or international shipping restrictions.

Ravlors reserves the right to refuse, cancel, or modify an order when shipment to a particular destination is prohibited or restricted by applicable law, regulation, or carrier policy.

Customers are responsible for ensuring that products ordered are legal to purchase, possess, and receive at their shipping address.

We will not knowingly ship products to locations where shipment or delivery is prohibited by applicable law.

13. Order Cancellation Due to Shipping Restrictions

If an order cannot legally or reasonably be shipped to the provided destination, Ravlors may cancel the order.

If payment has already been received for an order that we cancel, the applicable amount will be refunded to the original payment method, subject to our Refund Policy.

14. Shipping Delays Beyond Our Control

Ravlors is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Government actions
Transportation disruptions
Carrier interruptions
Customs delays
Labor disputes
Public emergencies
Technical issues
Other unforeseen events

We will make reasonable efforts to assist customers when such circumstances occur.